Delivery & Pickup
See below for Order cutoff dates and pickup times
Delivery
Delivery is available within the City of London!
Enjoy the convenience of our bakery delivery option! We bring our scrumptious treats right to your doorstep, ensuring you can savour our delights without leaving the comfort of your home.
Times are not guaranteed, but we will do our best to meet your requests.
Please email info@purplelips.biz if you are looking for delivery outside of the London area.
See the full delivery policies and procedures below.
Pickup
Beat the rush and order ahead for a quick and convenient pick-up at our bakery. Avoid disappointment and enjoy our delicious treats at your convenience!
All pickups at 497 Grey Street, London, Ontario
Please email info@purplelips.biz if a different pickup is needed. We will try to accommodate.
Policies & Procedures
Pickup
Please have your confirmation number available at pick-up. See above for selected delivery times.
Delivery
Special request deliveries may be available.
Delivery times are not guaranteed, but we will do our best to meet your requests.
Your items will not be left if someone is not able to meet the driver. You may email info@purplelips.biz if you have a special instruction for the driver. Depending on weather, the driver may choose not to leave your product if the location does not seem safe or suitable to leave baked goods. If the driver is unable to deliver you will be given the option to either pick up the item at the bakery or attempt a second delivery for an additional fee. The delivery fee is non-refundable once delivery arrangements have been made. Our delivery policy is designed for your convenience. We ensure your orders arrive fresh and delicious! Your satisfaction is our priority, and we aim to make your bakery experience as seamless as possible.
If you are sending baked goods as a gift please make sure we have a contact number for the recipient as we will call to arrange delivery before we send out the driver.
Health & Safety
Throughout the Covid-19 pandemic, my top priority continues to be the health and safety of my customers and the community. As the situation with Covid-19 evolves daily, I focus on actions to create a safe operating environment and continue to take online orders to meet customer demands. Working in line with recommendations from local governments and health authorities, I have implemented enhanced health and safety measures including: Enhanced physical distancing protocol, Completely contactless exchanges and rigorous sanitization and cleaning of surfaces where food is prepared and stored.
Our store front is now open and hand sanitizer is available upon entry. We respect your choice regarding the wearing of masks.
Cancellation Policy
Our bakery cancellation policy is designed to accommodate your needs:
All orders are 100% non-refundable upon payment. Please reach out to me if you have any questions or concerns about your order and I would be happy to help.
Exceptional circumstances in cases of emergencies or unforeseen circumstances, please contact us directly at info@purplelips.biz to discuss potential exceptions to our policy.